Scope
This Shipping Policy applies to all orders placed on https://altway.in (the “Platform”), operated by Alt Way In, a sole proprietorship under S4G Group (“Alt Way In”, “we”, “our” or “us”). It forms part of our Terms & Conditions. By placing an order, you agree to this policy.
Shipping Coverage
We sell and ship across India. We also export to customers outside India, including the United Kingdom and the GCC (United Arab Emirates, Saudi Arabia and Oman). We may decline or cancel an order to any destination where we cannot lawfully or reliably deliver; any amount paid for a cancelled order is refunded in full.
Shipping Within India
- Shipping charges: Free. The cost of delivery is included in the product price shown on the Platform.
- Dispatch: Orders are packed and handed to our courier partner within 2 to 3 business days of payment confirmation.
- Delivery: Orders are delivered within 7 business days of the order being placed.
- Business days: Monday to Friday, excluding public holidays in India.
International Shipping (Export)
- Single orders: The price shown at checkout in your local currency is the price payable to us for the product and its delivery.
- Bulk orders: Shipping charges and delivery timelines are quoted in writing for each order and agreed before payment. Contact info@altway.in.
- Delivery timelines: International delivery times vary by destination and customs clearance. Any timeline we share is an estimate, not a guarantee.
- Duties and taxes: Customs duties, import taxes and clearance fees charged by the destination country are not included in our price and are payable by the recipient.
- Import compliance: The recipient is responsible for ensuring the products may be lawfully imported into the destination country.
- Refused or unclaimed parcels: If a parcel is refused, or returned because duties were not paid, any refund will be net of the shipping and return costs incurred.
Order Tracking
Where our courier partner provides a tracking number, we share it with you by email once your order is dispatched. You may also email info@altway.in with your order number for a status update.
Delivery Address
Please check your shipping address before completing your order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a parcel is returned to us for this reason, re-delivery may be charged.
Delays
Delivery timelines are estimates. We are not liable for delays caused by courier partners, customs, weather, strikes, or other events beyond our reasonable control. If your order within India has not arrived within 7 business days, please contact us.
Damaged or Missing Items
If your order arrives damaged, or items are missing, email info@altway.in within 48 hours of delivery with your order number and clear photographs. Returns and refunds are handled under our Refund Policy.
Contact
Email: info@altway.in
Phone: +91-9922889439 (Monday to Friday, 9:00 AM to 6:00 PM IST)
Address: Alt Way In (S4G Group), Kalyani Nagar, Pune, Maharashtra 411006, India
Legal Framework
This policy operates within the framework of:
- Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020
- Indian Contract Act, 1872
- Sale of Goods Act, 1930
- Foreign Trade (Development and Regulation) Act, 1992, and the Foreign Exchange Management Act, 1999, for export orders
Governing Law: Laws of India
Jurisdiction: Courts of Pune, Maharashtra
Last updated: September 29, 2026
Version: 1.0