Disclaimer
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These Terms and Conditions (“Terms”) govern your use of the services provided by Alt Way In and its affiliates and group entities under S4G group (collectively referred to as “Alt Way In,” “we,” “our,” or “us”) through https://www.altway.in, its sub-domains, mobile application and m-site (hereinafter, collectively referred to as “Platform”).
By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Platform.
Definitions
“User” or “You” refers to any person who accesses or uses our Platform.
“Content” refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials available through our Platform.
“Services” refers to all services, products, and features offered through our Platform.
Eligibility
Our Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Our services are exclusively offered within India and are intended for users who are at least 18 years of age. By using our Platform, you represent and warrant that you meet these eligibility requirements.
If you are using our Platform on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
Account Registration
To access certain features of our Platform, you may be required to register for an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your login credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
- Not create multiple accounts or share your account with others
We reserve the right to suspend or terminate accounts that violate these Terms or our policies.
Use of Platform
Permitted Use
You may use our Platform for lawful purposes in accordance with these Terms. You may:
- Browse and purchase products available on our Platform
- Use our services as intended
- Participate in community features, if available
- Provide feedback and reviews in accordance with our guidelines
Prohibited Use
You agree not to:
- Use our Platform for any unlawful purpose or in violation of any applicable laws
- Violate any intellectual property rights
- Upload or transmit viruses, malware, or other harmful code
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt our Platform or servers
- Use automated systems (bots, spiders, etc.) to access our Platform without permission
- Post false, misleading, or defamatory content
- Harass, abuse, or harm other users
- Engage in fraudulent activities or money laundering
- Sell, transfer, or assign your account to third parties
Products and Services
Product Information
We strive to provide accurate product descriptions, images, and pricing for all our coffee products and accessories. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Coffee-Specific Terms:
- Coffee beans are fresh products with limited shelf life
- Roast dates and best-before dates are clearly mentioned on packaging
- Flavor profiles and tasting notes are subjective and may vary based on brewing method and personal taste
- Storage instructions must be followed to maintain quality
- We are not responsible for degradation in quality due to improper storage by the customer
Pricing and Availability
All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify prices, discontinue products, or limit quantities at any time.
Pricing Terms:
- Prices are inclusive of applicable GST unless stated otherwise
- Delivery charges are additional and calculated based on location and weight
- International shipping costs are calculated separately and displayed at checkout
- We reserve the right to cancel orders in case of pricing errors
- Bulk order discounts may be available on request
Orders and Payment
When you place an order:
- You are making an offer to purchase products at the listed price
- We reserve the right to accept or decline any order
- All transactions are subject to verification and fraud checks
- Orders are confirmed only after successful payment verification
Accepted Payment Methods:
- Bank Transfers (NEFT/RTGS/IMPS)
- Cash on Delivery (COD) – subject to location availability
- UPI (Unified Payments Interface)
- Debit Cards (Visa, Mastercard, RuPay)
- Credit Cards (Visa, Mastercard, American Express)
Payment Terms:
- For online payments: Order will be processed immediately upon payment confirmation
- For COD: Payment must be made in exact amount to our delivery partner
- All prices include applicable taxes unless stated otherwise
- We reserve the right to refuse COD for certain pin codes or order values
Delivery
Domestic Delivery:
- We deliver across India through our logistics partners
- Delivery charges vary based on location, weight, and order value
- Delivery charges will be clearly displayed at checkout
- Standard delivery time is 3-7 business days (may vary based on location)
- Express delivery options may be available for select locations at additional cost
International Delivery:
- We offer international shipping to select countries
- All international shipping costs, customs duties, taxes, and logistics charges are borne by the customer
- International delivery times vary from 7-21 business days depending on destination
- Customers are responsible for compliance with destination country’s import regulations
- We are not responsible for delays caused by customs clearance or local delivery issues
General Delivery Terms:
- Risk of loss and title transfer to you upon delivery
- Delivery address cannot be changed once the order is dispatched
- Someone must be available to receive the package at the delivery address
- We are not liable for delays due to circumstances beyond our control
Intellectual Property Rights
Our Content
All content on our Platform, including but not limited to text, graphics, logos, images, software, and design, is owned by Alt Way In or our licensors and is protected by intellectual property laws. You may not use our content without explicit written permission.
User-Generated Content
When you post content on our Platform (reviews, comments, images, etc.):
- You retain ownership of your content
- You grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content
- You represent that you have the right to grant this license
- You agree that your content does not violate any third-party rights
Privacy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Disclaimers
Service Availability
We strive to maintain continuous service availability but do not guarantee uninterrupted access. Our Platform may be temporarily unavailable due to maintenance, updates, or technical issues.
Accuracy of Information
While we endeavor to provide accurate information, we make no representations or warranties about the accuracy, completeness, or reliability of any content on our Platform.
Third-Party Services
Our Platform may integrate with or link to third-party services. We are not responsible for the content, policies, or practices of third-party services.
Limitation of Liability
To the fullest extent permitted by law:
- Our liability is limited to the amount you paid for the specific product or service that gave rise to the claim
- We are not liable for indirect, incidental, special, or consequential damages
- We do not guarantee specific results from using our Platform
- Our total liability will not exceed the amount paid by you in the 12 months preceding the claim
Indemnification
You agree to indemnify and hold harmless Alt Way In, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of our Platform
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you post or transmit through our Platform
Return and Refund Policy
IMPORTANT: Due to the nature of our products (coffee beans and related perishable items), returns and refunds are subject to strict conditions.
Return Eligibility
Products are eligible for return only if:
- The return request is initiated within 48 hours of delivery
- Products are unopened, unused, and in original sealed packaging
- Products have not been tampered with or damaged by the customer
- Return is due to a genuine quality defect or error in our fulfillment
Non-Returnable Items
The following items are NOT eligible for return:
- Bulk orders (above ₹5,000 or more than 2kg of coffee)
- Opened or unsealed coffee packages
- Products consumed or partially used
- Products damaged due to misuse or normal wear and tear
- Custom or personalized orders
- Products returned after 48 hours of delivery
- Ground coffee (all ground coffee is final sale)
- Sale/clearance items
- International orders (except manufacturing defects)
Return Process
To initiate a return:
- Contact our customer support within 48 hours of delivery
- Provide order number, reason for return, and supporting evidence (photos if applicable)
- Await return authorization and return address
- Ship the product back in original packaging within 72 hours of delivery
- Customer is responsible for return shipping costs (including full international shipping costs for overseas orders)
Refund Policy
Refund Timeline: 7-14 business days after we receive and inspect the returned item
Refund Method: Refunds will be processed to the original payment method
- Online payments: Refunded to the same payment method
- COD orders: Refunded via bank transfer (bank details required)
Refund Amount:
- Original product cost (minus applicable deductions for handling, restocking fee of 15%, and any damage)
- Shipping costs are non-refundable
- Return shipping costs are borne by the customer
- International orders: Currency conversion charges borne by customer
Quality Guarantee
We guarantee the quality of our coffee beans at the time of packaging. If you receive a defective product:
- Report within 24 hours of delivery
- Provide clear photos of the defect
- We may offer replacement or full refund at our discretion
Refund Exclusions
No refunds will be provided for:
- Change of mind or taste preferences
- Delay in delivery due to customer unavailability
- Products damaged due to improper storage
- Orders canceled after dispatch
- Force majeure events affecting delivery
Note: This policy complies with the Consumer Protection Act, 2019, while accounting for the perishable nature of our products.
Termination
We may suspend or terminate your access to our Platform at any time, with or without cause, and with or without notice. Upon termination:
- Your right to use our Platform ceases immediately
- We may delete your account and associated data
- Provisions that should survive termination will remain in effect
Dispute Resolution
Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India.
Grievance Redressal
If you have any complaints or grievances, please contact our Grievance Officer:
Mr. Zeeshan Patel
Designation: Manager – Customer Care
Alt Way In
Kalyani Nagar
Pune, Maharashtra: 411006, India
Email: info@altway.in
Phone: +91-9922889439
Time: Monday – Friday (9:00 – 18:00)
We will acknowledge your complaint within 24 hours and resolve it within 15 days of receipt.
Alternative Dispute Resolution
Before pursuing legal action, parties agree to attempt resolution through good faith negotiation for a period of 30 days.
Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, floods, earthquakes
- War, terrorism, civil unrest, government actions
- Labor disputes, strikes, lockouts
- Pandemics or health emergencies
- Transportation disruptions or logistics delays
- Power outages or technical failures
- Customs delays for international shipments
In such events, we will make reasonable efforts to notify customers and minimize inconvenience.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
- Email notification to registered users
- Prominent notice on our Platform
- Updated “Last Modified” date below
Continued use of our Platform after changes constitutes acceptance of the modified Terms.
Contact Information
For questions about these Terms, please contact us at:
Email: info@altway.in
Phone: +91-9922889439
Address: Alt Way In, Kalyani Nagar, Pune, Maharashtra: 411006, India
Miscellaneous
- These Terms constitute the entire agreement between you and Alt Way In
- No waiver of any term will be deemed a continuing waiver
- Section headings are for convenience only and do not affect interpretation
- These Terms are binding upon your heirs, successors, and assigns
Last updated: September 26, 2025
Version: 1.0