Legal Information

Legal Framework & Compliance

Governing Laws

Our business operations are governed by and comply with:

The Indian Contract Act, 1872
The Sale of Goods Act, 1930
The Consumer Protection Act, 2019
The Information Technology Act, 2000
The Digital Personal Data Protection Act, 2023
Foreign Exchange Management Act (FEMA), 1999 (for international transactions)
Goods and Services Tax (GST) Act, 2017
E-commerce Guidelines by Ministry of Consumer Affairs, Government of India

Regulatory Compliance

GST Registration: 27BGJPP1112N1Z8
FSSAI License: 21525035002663
Digital Signature Certificate: Valid and updated for all electronic transactions

Legal Documents & Policies

Core Legal Documents

Terms & Conditions – Comprehensive terms governing use of our platform
Privacy Policy – Data collection, usage, and protection practices
Refund & Return Policy – Strict return and refund guidelines
Disclaimer – Liability limitations and service disclaimers

Additional Policies

Shipping Policy – Domestic and international delivery terms
Cookie Policy – Website cookie usage and consent
Intellectual Property Policy – Protection of trademarks and content
Data Retention Policy – Personal data storage and deletion practices

Jurisdiction & Legal Disputes

Governing Jurisdiction

Primary Jurisdiction: Courts of Pune, Maharashtra, India
Applicable Law: Laws of India
Language: All legal proceedings will be conducted in English
Alternative Dispute Resolution: Not applicable for return policy matters

Dispute Resolution Process

Internal Resolution: First contact our customer support
Grievance Officer: Escalation to designated grievance officer
Legal Recourse: Courts of competent jurisdiction in Pune, Maharashtra
Consumer Forums: As per Consumer Protection Act, 2019

Consumer Rights & Protection

Under Consumer Protection Act, 2019

Consumers have the right to:

Safety: Right to be protected against hazardous goods
Information: Right to be informed about quality, quantity, and standards
Choice: Right to choose from variety of goods at competitive prices
Representation: Right to be heard in consumer forums
Redressal: Right to seek redressal against unfair practices
Education: Right to acquire knowledge and skills for informed choices

Limitations for Perishable Goods

Due to the nature of coffee products:

Standard return periods may not apply
Quality assessments are time-sensitive
Storage and handling requirements affect consumer rights
Bulk purchases may have different terms

Intellectual Property Rights

Our Intellectual Property

Trademark: Alt Way In™ (Registration pending/completed)
Website Content: All original content, images, and design elements
Product Descriptions: Original coffee descriptions and tasting notes
Logo and Branding: All brand elements and visual identity

Third-Party Rights

We respect all third-party intellectual property rights
Product images used with proper licensing or permissions
Coffee origin information used under fair use principles
Third-party service provider marks used with permission

User-Generated Content

Users retain ownership of their original content
By posting content, users grant us usage rights as per our Terms
We reserve right to moderate and remove inappropriate content
Users are responsible for ensuring they have rights to content they post

Data Protection & Privacy

Compliance Framework

Digital Personal Data Protection Act, 2023
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
International standards: ISO 27001 principles (where applicable)

Data Processing Principles

Lawfulness: Processing based on legitimate interests and consent
Purpose Limitation: Data used only for specified purposes
Data Minimization: Collecting only necessary information
Accuracy: Maintaining accurate and updated records
Storage Limitation: Retaining data only as long as necessary
Security: Implementing appropriate technical and organizational measures

Cross-Border Data Transfers

International data transfers comply with Indian regulations
Adequate safeguards in place for overseas data processing
User consent obtained for international data transfers
Data localization requirements met where applicable

E-commerce Compliance

Platform Responsibilities

As per Government of India E-commerce Guidelines:

Clear display of terms and conditions
Transparent pricing and shipping policies
Proper grievance redressal mechanism
Country of origin information for products
Customer care contact information
Return and refund policy disclosure

Seller Obligations

Accurate product information and descriptions
Timely order fulfillment and delivery
Quality assurance and customer service
Compliance with food safety regulations
Proper packaging and labeling

International Trade Compliance

Export Regulations

Compliance with Indian export regulations
Proper documentation for international shipments
Adherence to destination country import requirements
Custom duties and taxes as per international trade laws

Import Compliance (for raw materials/equipment)

Proper import licensing where required
Quality certifications for imported goods
Customs duty payments and documentation
Food safety compliance for imported products

Tax Compliance

Goods & Services Tax (GST)

GST Registration: 27BGJPP1112N1Z8
Tax Rate: As applicable for coffee and related products (typically 5% for coffee beans)
Input Tax Credit: Proper documentation and claims
Returns Filing: Timely and accurate GST return submissions

Income Tax

Corporate income tax compliance
TDS (Tax Deduction at Source) on applicable transactions
Professional tax where applicable
International taxation for overseas transactions

Food Safety & Quality

FSSAI Compliance

Food License: 21525035002663
Food Safety Standards: Will comply with food safety regulations upon license receipt
Labeling Requirements: Proper product labeling and information as per FSSAI norms
Quality Assurance: Quality checks and certifications as per food safety standards

Product Standards

Bureau of Indian Standards (BIS) compliance where applicable
Coffee Board of India guidelines
International quality certifications (if any)
Organic certification compliance (if applicable)

Grievance Redressal Mechanism

Grievance Officer Details

Name: Mr. Zeeshan Patel
Designation: Manager – Customer Care
Email: info@altway.in
Phone: +91-9922889439
Address: Alt Way In, Kalyani Nagar, Pune, Maharashtra – 411006
Response Time: 24-48 hours
Resolution Time: 7-15 business days

Escalation Process

Level 1: Customer Support Team
Level 2: Grievance Officer
Level 3: Management Review
Level 4: External Consumer Forum (if applicable)

Limitation of Liability

General Limitations

Liability limited to direct damages only
No liability for indirect or consequential damages
Maximum liability capped at transaction value
Force majeure events exclude liability

Service Limitations

Website availability not guaranteed 24/7
Third-party service dependencies acknowledged
Payment gateway limitations and dependencies
Delivery partner performance limitations

Amendment & Updates

Policy Updates

Legal documents may be updated periodically
Material changes communicated via email and website notice
Continued use constitutes acceptance of changes
Version control maintained for all legal documents

Legislative Changes

Compliance updated as per new Indian laws
International regulation changes incorporated
Industry-specific regulation updates
Consumer protection law amendments

Contact for Legal Matters

General Legal Inquiries

Email: info@altway.in
Subject Line: “Legal Inquiry”
Response Time: 2-3 business days

Compliance Matters

Email: info@altway.in
Subject Line: “Compliance Matter”
Response Time: 1-2 business days

Legal Notice Service

Address:
Alt Way In
Kalyani Nagar
Pune, Maharashtra – 411006
India

Email: info@altway.in (for electronic service)

Professional Legal Assistance

For complex legal matters, we work with qualified legal professionals who specialize in:

E-commerce law
Consumer protection
Data privacy and protection
International trade law
Intellectual property rights
Corporate compliance

Important Notice: This legal information page provides general information about our compliance and legal framework. It does not constitute legal advice. For specific legal concerns, please consult with qualified legal professionals.

Last Updated: September 26, 2025
Version: 1.0
Review Schedule: Quarterly or as per regulatory changes